Returns, without going anywhere.
Get the bag ready. We collect your online returns at your door and drop them at the right carrier.
Cabanyal, Canyamelar and Grau only for now. Tuesdays, 6 to 9 pm.
How it works
Three messages and a bag. We do the rest.
- 1
Tell us what you are returning.
Send us the shop's return QR on WhatsApp, or forward the order email. No box, nothing to print.
- 2
We collect it from you in person.
On pickup day you get a half-hour slot and a message 10 minutes before we arrive. You open, we count the items, one photo, done.
- 3
You get proof for every item.
A photo of the drop-off receipt and the tracking number for each one. The refund goes to you, as always.
5 €
per pickup, up to 10 items from any shops.
The first one is free.
Pay by Bizum or card once the drop-off proof arrives. Never before.
We never touch your money.
The shop refunds you, to your card, as always. We only carry the bag.
Proof for every item.
A photo of the receipt and the tracking number. If the shop asks, you have the proof.
We are new and small.
A neighbour, a moto, a barrio, and things done properly, face to face, like the corner shop. That is why the first pickup is free: we want you to try us.
Who we are
Neighbours with a moto. We started in Cabanyal because it is where we live, and where the returns were piling up in the hallway with no free afternoon to take them.
Questions
- How much?
- 5 euros per pickup, up to 10 items from any shops. The first one is free. You pay by Bizum or card after we send the drop-off proof.
- What counts as one item?
- Each return with its own QR, label or order. Three T-shirts from one Zara order are one item.
- What do I need?
- The shop's return QR or label. Amazon: tap Return in the app, choose the no-box, no-label option and send us the screenshot. Zara, H&M and Apple: order number and email, we start it for you. Shein and Temu: the QR from their app.
- I have no box and no printer.
- You do not need them. Any bag will do. If the shop insists on a box or a printed label, we add it.
- Do I have to be home?
- Yes, we collect in person. The evening before we tell you your half-hour slot, and on pickup day we message you 10 minutes before we arrive. If you are out, it moves to the next route.
- When do I get my money back?
- The shop refunds you, to your original payment method, on its usual timeline. We never touch your money. We send you the drop-off proof with the tracking number, and on day 7 and day 14 we ask whether it has arrived.
- What if it gets lost?
- Between your door and the drop-off point we are responsible, up to 100 euros per item. From the moment it is scanned, the shop or the carrier is responsible, and you have the tracking number to claim.
- What don't you take?
- Anything that does not fit on a moto (over 60 cm a side or 10 kg), returns with no QR, label or order, expired return windows, cash, anything hazardous.
- My deadline is before route day.
- Message us and we look for a gap. We cannot promise deadlines that expire the same day.
- Where?
- Cabanyal, Canyamelar and Grau for now, Tuesdays 6 to 9 pm. Not your barrio yet? Join the list and we will tell you when we get there.
- How do I pay?
- Bizum or card, with the link we send after the drop-off. Invoice if you want one.
- Who are you?
- A 100% local project. For now, one person, face to face. If it grows, more.
- Can I cancel?
- Until the evening before, free. Once the pickup is done there is no withdrawal, because the service has been delivered; that is why we ask you to confirm it.
- I have a complaint.
- Message us on WhatsApp or at hola@daleotravuelta.es. You get a claim number and an answer within 15 days. Official complaint forms are available on request.
Not your barrio?
Join the list and we will tell you when we get there. Every name decides the next barrio.